widbd Privacy Policy

1. Data We Collect

1.1 Information You Provide Directly

When you register a widbd account, deposit funds, request a withdrawal, contact support, or complete identity verification, you provide us with personal information. The categories of data collected at each stage are set out in the table below.

1.2 Information Collected Automatically

When you access the widbd platform, our servers and analytics tools automatically record certain technical information about your session. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within widbd, time and duration of visits, and in-session betting and game activity logs. This data is collected using server logs, session cookies, and first-party analytics tools. It is used for platform security, fraud detection, performance optimisation, and responsible gaming monitoring.

1.3 Information from Third Parties

widbd may receive supplementary information about you from third-party sources in limited circumstances. These include: identity verification partners who cross-reference the KYC documents you submit against public and commercial databases; payment processors such as bKash, Nagad, and Rocket who confirm the status and ownership of the payment account you have registered; and fraud screening services that assess transaction risk based on aggregated behavioural patterns. widbd does not purchase marketing data lists or obtain personal data from social media platforms.

2. How We Use Your Data

2.1 Legal Bases for Processing

widbd processes your personal data under the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to provide you with the services you have signed up for, including account management, payment processing, game access, and customer support.
• Legal Obligation: Processing required to comply with anti-money laundering (AML) regulations, age verification requirements, fraud prevention obligations, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out to protect the security and integrity of the platform, prevent bonus abuse, detect multi-accounting, and improve the overall quality of our services — provided these interests do not override your fundamental privacy rights.
• Consent: Where we process data for purposes beyond those listed above — such as sending you promotional communications about widbd bonuses and new game releases — we will seek your explicit consent and you may withdraw that consent at any time.

2.2 Specific Uses of Your Personal Data

The personal data widbd collects is used for the following specific purposes:

• Creating, verifying, and managing your widbd player account.
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer.
• Performing age verification and identity checks to comply with our responsible gaming obligations and prevent underage gambling.
• Detecting and preventing fraudulent transactions, money laundering, and other financial crime.
• Monitoring your betting behaviour to identify signs of problem gambling and proactively offer responsible gaming tools where appropriate.
• Communicating with you regarding your account, including transaction confirmations, security alerts, and support responses.
• Sending promotional communications regarding bonuses, tournaments, and new features — only where you have opted in to receive such communications.
• Analysing aggregated, anonymised platform usage data to improve game selection, payment flows, and overall user experience.
• Complying with any lawful request from a court, regulatory body, payment provider, or law enforcement authority.

3. Data Sharing & Disclosure

3.1 When We Share Your Data

widbd does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share your data only in the following strictly defined circumstances:

• Payment Processors: We share the minimum payment account details necessary with bKash, Nagad, Rocket, Upay, and partner banks to execute your deposit and withdrawal instructions. These processors operate under their own privacy policies and are bound by applicable payment industry data security standards.
• Identity Verification Partners: KYC document data is shared with our contracted identity verification service providers solely for the purpose of confirming your age and identity. These providers are contractually prohibited from using your data for any other purpose.
• Fraud and AML Screening Services: Transaction and account data may be shared with fraud detection and anti-money laundering screening providers to protect the integrity of the platform and comply with financial crime prevention obligations.
• Game Software Providers: To deliver game services from studios such as Evolution Gaming, Ezugi, Pragmatic Play, and Spribe, certain session identifiers and game history data are exchanged with those providers' systems in real time. No sensitive personal data such as your full name, payment details, or ID documents is shared with game studios.
• Legal and Regulatory Authorities: widbd will disclose personal data to courts, regulators, law enforcement agencies, or payment providers where required to do so by applicable law, court order, or regulatory direction, or where we reasonably believe such disclosure is necessary to protect the safety of our players or the public.

3.2 International Data Transfers

Some of widbd's service providers — including game studios and fraud screening partners — may process data in countries outside Bangladesh. Where such international transfers occur, widbd ensures that appropriate contractual safeguards are in place, consistent with recognised data protection standards, to maintain the same level of protection for your data as is provided under this Privacy Policy.

4. Cookies & Tracking

4.1 What Are Cookies

Cookies are small text files placed on your device by the widbd platform when you visit the site. They allow the platform to remember certain information about your session to make the experience faster, safer, and more relevant. widbd uses only first-party cookies — cookies set directly by widbd's own domain. We do not use third-party advertising cookies or tracking pixels from social media platforms or ad networks.

4.2 Types of Cookies Used by widbd

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens (keeping you logged in), CSRF protection tokens (preventing cross-site request forgery attacks), and load balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming reminder intervals. These improve your experience but are not strictly required for basic access.
• Analytics Cookies: First-party analytics cookies collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where users exit, and how long sessions last. This data is used internally to improve the platform and is never shared with third-party advertising services.
• Fraud Prevention Cookies: Device fingerprinting and session consistency cookies that help widbd detect account takeover attempts, bot activity, and multi-account abuse. These are an integral part of the platform's security infrastructure.

4.3 Managing Cookies

You may control cookie behaviour through your browser's settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging into your widbd account. Disabling analytics cookies will have no effect on your access to games or payment services. Refer to your browser's help documentation for specific instructions on managing cookies.

5. Data Security

5.1 Technical Security Measures

widbd implements a comprehensive set of technical security controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and widbd's servers.
• At-rest encryption for stored personal data, KYC documents, and transaction records using industry-standard encryption algorithms.
• Strict access controls ensuring that employee access to player data is role-based, logged, and limited to the minimum necessary for each job function.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Real-time intrusion detection and monitoring systems that flag and respond to anomalous access patterns.
• Multi-factor authentication requirements for all staff with access to production systems containing player data.

5.2 Your Role in Account Security

While widbd maintains robust platform-level security, account security also depends on the actions of the individual player. You are responsible for choosing a strong, unique password for your widbd account, keeping your login credentials confidential, logging out of shared or public devices, and notifying widbd's support team immediately if you suspect your account has been accessed by an unauthorised party. widbd will never ask you for your password through any communication channel.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, widbd will take immediate steps to contain the breach, assess its scope, and notify affected players via their registered email address within a reasonable timeframe. We maintain a documented incident response procedure that is reviewed and tested regularly.

6. Data Retention

widbd retains your personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention schedule applies as a baseline:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

7. Your Privacy Rights

7.1 Rights Available to widbd Players

As a player on the widbd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered account email address and a description of the right you wish to exercise.

• Right of Access: You may request a copy of all personal data that widbd holds about you. We will provide this in a structured, readable format within 30 calendar days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For minor details such as address or phone number, you may be able to update these directly in your account settings.
• Right to Erasure: You may request the deletion of your personal data. This right is subject to legal retention obligations — for example, we cannot delete transaction records that we are required to retain for AML compliance. Where full deletion is not possible, we will delete all data that is not subject to a legal retention obligation and confirm the outcome to you in writing.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your data — for example, while a dispute about data accuracy is being resolved — without deleting it.
• Right to Data Portability: You may request a copy of the personal data you have provided to widbd in a machine-readable format (e.g., CSV or JSON) so that it can be transferred to another service provider if you choose.
• Right to Object: You may object to the processing of your personal data based on legitimate interests, in particular where such processing relates to direct marketing. Upon receipt of a valid objection, we will cease the relevant processing activity unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact support directly.

7.2 Response Timescales

widbd will acknowledge all valid privacy rights requests within 5 business days of receipt and will provide a substantive response within 30 calendar days. In complex cases, this period may be extended by up to a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.

8. Contact & Complaints

8.1 How to Contact widbd about Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way widbd handles your personal data, please contact our data protection team using the following details:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 on the widbd platform — ask to be connected to the data protection team
• Response Time: All privacy enquiries are acknowledged within 5 business days

All privacy communications must be submitted in English. widbd's support team is equipped to handle data subject requests, consent withdrawal, and privacy complaints in English only.

8.2 Policy Updates

widbd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or industry standards. When material updates are made, we will notify active players via their registered email address and display a prominent notice on the platform homepage for a minimum of 14 days following the update. The effective date at the top of this document will always reflect the date of the most recent revision. Your continued use of the widbd platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.