widbd Responsible Gaming

1. Age Restriction Policy

widbd strictly enforces an 18+ only policy across the entire platform. This applies without exception to all account registrations, deposits, bonus claims, and participation in any real-money game or sports betting market. Players must be aged 18 years or older as of the date of registration.

During the Know Your Customer (KYC) verification process, all players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card, passport, or driving licence — that clearly states their date of birth. Accounts where the player cannot confirm they meet the 18+ age requirement will be suspended pending investigation and permanently closed if the requirement is not met.

widbd also takes the protection of minors seriously in terms of access to the platform. We strongly recommend that all players with children in their household:

• Keep their widbd account credentials strictly private and never share login details with family members under the age of 18.
• Enable device-level parental controls on any shared computer, tablet, or mobile phone that minors may access.
• Use browser-level filtering software to restrict access to online gambling sites on shared devices.
• Log out of their widbd account completely after every session on shared devices.

If you suspect that a minor has accessed or registered an account on widbd, please contact our support team immediately at [email protected]. We will investigate and act without delay.

2. Recognising Problem Gambling

Problem gambling is a recognised condition that can affect anyone, regardless of age, background, or level of experience. The key distinction between recreational gambling and problem gambling is loss of control — when gambling stops being a choice and starts feeling like a compulsion.

widbd urges all players to regularly and honestly reflect on their gambling behaviour. The following self-assessment questions are designed to help you identify whether your gambling may have become problematic:

3. Player Protection Tools

widbd has built a comprehensive suite of responsible gaming tools directly into the player account interface. These tools are available to every registered player at no cost and can be activated without delay. You do not need to justify your decision to use any of these tools — protecting your wellbeing is always the right choice.

To activate any of these tools, log in to your widbd account and navigate to the Responsible Gaming section within your account settings, or contact our support team directly via live chat. All tool activations are logged with a timestamp and are irreversible for their specified duration.

4. Self-Exclusion Programme

4.1 How Self-Exclusion Works

widbd's self-exclusion programme allows any player to voluntarily block their own access to the platform for a defined period. Self-exclusion is the most comprehensive protection tool available and is recommended for players who feel they have lost or are at risk of losing control over their gambling activity.

Once a self-exclusion request is submitted and verified by our responsible gaming team, the following actions are taken immediately:

• Your widbd account is locked and you are logged out of all active sessions.
• All pending deposits are cancelled and returned to your payment method.
• Your account balance remains intact and available for withdrawal — contact support at [email protected] to request your balance withdrawal during the exclusion period.
• All marketing and promotional emails, SMS messages, and push notifications are suspended for the duration of the exclusion.
• Any attempt to log in during the exclusion period will be blocked with a reminder of the active exclusion.

4.2 Self-Exclusion Durations

Players may choose from the following self-exclusion periods at the time of application:

• 30 Days: A short-term break for players who need temporary distance from gambling.
• 6 Months: A medium-term exclusion recommended for players showing early signs of problematic gambling behaviour.
• 1 Year: An extended exclusion for players who need significant time away to reassess their relationship with gambling.
• Permanent: A permanent account closure for players who wish to stop gambling entirely. Permanent exclusions cannot be reversed.

4.3 Reactivating After Self-Exclusion

For exclusions shorter than permanent, a reactivation request may be submitted after the exclusion period has ended. widbd applies a mandatory 7-day review period before reactivating any self-excluded account, during which our responsible gaming team may reach out to the player to confirm they are ready to resume play in a controlled manner. We reserve the right to require updated KYC documentation and a responsible gaming agreement before reactivation.

5. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to ensure your gambling spending stays within a budget you are comfortable with. widbd allows players to set limits in BDT across three time horizons:

• Daily Deposit Limit: The maximum total amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total deposit across a rolling 7-day period.
• Monthly Deposit Limit: The maximum total deposit across a rolling 30-day period.

Limits can be set at any value from ৳500 upward. If multiple limits are set, the most restrictive limit always takes precedence. For example, if your weekly limit of ৳5,000 is reached mid-week, further deposits are blocked even if your daily limit has not been reached.

Reducing a limit takes effect immediately upon saving. Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active, giving you time to reconsider. This asymmetric design is intentional — it is always easier to protect yourself than to remove protections.

widbd does not apply any fee or penalty for setting or adjusting deposit limits. We actively encourage all players, regardless of their playing frequency or deposit history, to establish a deposit limit as part of a responsible gaming routine.

6. Time-Out & Cool-Off

A time-out is a short-term voluntary break from your widbd account. It is ideal for players who want to step back briefly — perhaps after a large loss, during a stressful period in life, or simply as a scheduled break — without committing to a full self-exclusion.

Available time-out durations are:

• 24 Hours: A brief overnight pause. Useful after a particularly long or emotionally charged gaming session.
• 72 Hours: A weekend break. Recommended when you feel the urge to chase recent losses.
• 7 Days: A week-long reset. Appropriate when you notice your gambling frequency or spending has increased beyond your comfort level.

During a time-out, your account balance is fully preserved. Withdrawal requests submitted before the time-out began will continue to be processed normally. When the time-out period expires, your account is automatically reactivated without any additional steps required from you — unless you choose to extend the time-out or proceed to self-exclusion.

Time-outs are enforced at the account level and cannot be bypassed by logging in from a different device or browser. If you believe you need more than 7 days away from gambling, we strongly recommend proceeding directly to the self-exclusion programme described in Section 4 above.

7. Support & Help Resources

7.1 widbd Responsible Gaming Team

Our dedicated responsible gaming support team is available around the clock to assist players with any concern related to their gambling habits. Conversations with the responsible gaming team are strictly confidential and handled with sensitivity. To reach the team:

• Live Chat: Available 24/7 directly on the widbd platform. Start a chat and ask to be connected to the responsible gaming team.
• Email: [email protected] — include "Responsible Gaming" in your subject line for priority routing.

7.2 Guidance for Friends and Family

Problem gambling does not only affect the person gambling — it impacts families, relationships, and communities. If you are concerned about the gambling behaviour of a family member or close friend who holds a widbd account, you are welcome to contact our support team to discuss the situation in confidence. While we are bound by privacy obligations and cannot share account-specific details, our team can advise you on how to approach the conversation and direct you to appropriate external support resources.

7.3 Key Responsible Gaming Principles

• Always gamble with money you can afford to lose — never with money needed for living expenses.
• Set a time and money budget before each session and stick to it regardless of results.
• Never chase losses — accept that losing is a normal part of gambling and walk away when your budget is reached.
• Take regular breaks during longer sessions and do not play when you are tired, stressed, or under the influence of alcohol.
• Keep gambling as one leisure activity among many — it should never be your primary source of entertainment or income.
• Be honest with yourself about whether gambling is still enjoyable or whether it has become a source of stress or financial pressure.
• Use the responsible gaming tools available on widbd proactively — do not wait until a problem develops before setting limits.

8. Your Commitment as a Player

Responsible gaming is a two-way relationship between widbd and its players. While widbd provides the tools, policies, and support infrastructure described on this page, the most important safeguard is your own awareness and honest self-assessment. By creating and maintaining a widbd account, you commit to the following:

• You confirm that you are 18 years of age or older as of the date of your registration.
• You acknowledge that all gambling activity on widbd carries financial risk and that losing your deposited funds is a real and common outcome.
• You agree to use the platform only with money that belongs to you and that you can afford to lose without financial hardship.
• You will not attempt to circumvent self-exclusion or time-out restrictions by creating a secondary account.
• You will notify widbd immediately if you become aware that a person under 18 has accessed the platform using your account.
• You will make use of the responsible gaming tools available to you if and when you feel your gambling is becoming problematic.

widbd reserves the right to enforce responsible gaming measures proactively — including temporarily restricting account activity, requesting updated KYC documents, or initiating a responsible gaming check-in — if our monitoring systems identify patterns that suggest a player may be at risk. These actions are taken in the interest of player welfare and are not a reflection of mistrust.